Frequently Asked Questions

Wondering about Woolzies?

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asked questions, or ask one of your own.

Dryer Balls

How do Woolzies dryer balls work?

Woolzies dryer balls bounce around inside the dryer creating space between your laundry items. This allows the hot air to circulate, reducing drying time and saving you electricity and money.

How are Woolzies dryer balls better than rubber/plastic dryer balls?

Woolzies dryer balls have a few advantages. Rubber and plastic balls are made from harsh chemicals which are released into your laundry by the hot air and are dangerous to your health and the environment. Additionally, rubber, plastic, and other heavier dryer balls may damage your dryer. Woolzies dryer balls are environmentally friendly as they are chemical-free. They are also quieter and produce less static build up.

How are Woolzies dryer balls better than traditional fabric softeners?

Conventional fabric softeners contain chemicals toxic to the environment and can be dangerous for people with sensitive skin and chemical allergies as they coat your clothes. Our dryer balls are chemical-free and made with organic wool.

Should I use the dryer balls instead of regular dryer sheets?

Yes, we suggest using our dryer balls instead of dryer sheets because they are natural and chemical-free. If you want to add a scent to your laundry, add a few drops of Woolzies essential oils to the dryer balls.

Are the dryer balls made from organic wool?

Yes, organic wool from New Zealand.

If I have an allergy to wool, can I still use Woolzies dryer balls?

Yes, absolutely! The wool does not directly touch your skin and does not shed, so everyone can use Woolzies without any allergic reactions.

How many dryer balls do I need for each load of laundry?

Use 6 dryer balls for large loads of laundry, 8 dryer balls for an extra-large load, and 3 dryer balls for smaller loads.

Which essential oils do you recommend pairing with the Woolzies dryer ball?

The Woolzies Laundry Collection is a set of three oil blends that will give your laundry a wonderful aroma. Lavender oil is also very popular, but you can use any essential oil that you like the scent of.

Will the fibers from the dryer balls stick to my clothes?

No, the dryer balls do not shed.

How long do Woolzies dryer balls last?

They last for around 1,000 loads.

Are the dryer balls scented?

No, they are unscented.

What is the difference between the white and lavender colored dryer balls?

Simply the color, there is no other difference and they have no fragrance.

How do I wash my Woolzies dryer balls?

You can clean and “recharge” your Woolzies dry balls by placing them inside a thin sock or nylon stocking and running it through a regular wash cycle with detergent. Remove them from the sock and place in the dryer on the highest heat setting.

Where are the dryer balls made?

They are made in Nepal from New Zealand wool.

Are the sheep treated well?

Yes, they are humanely treated and happy sheep! Sheep Welfare regulations are enforced by the New Zealand government and our wool supplier has proved through a partner selection process that their sheep are treated and sheared humanely. We can guarantee they are free to express their normal patterns of behavior.

Is mulesing practiced on the sheep?

No, mulesing is not practiced on the sheep.

Is the packaging recyclable?

Yes, all the packaging is recyclable.

Laundry Detergent

How is Woolzies laundry detergent better than traditional laundry detergents?

Traditional laundry detergents contain chemicals that may be dangerous for human health and the environment. Our natural laundry detergents are gentle which makes them safe to use for babies, children, and people with sensitive skin. Changing to a natural detergent like those offered by Woolzies can go a long way to improving your health and getting rid of skin irritations and allergies. They are biodegradable and safe for the environment.

Does Woolzies laundry detergent contain essential oils?

Yes, they are fragranced with pure essential oils.

Are Woolzies laundry detergents suitable for sensitive skin?

Yes, our detergents are made with all natural ingredients and do not contain any harsh chemicals.

Are the laundry detergents safe for delicate clothing like silk?

Yes

Is this laundry detergent HE compatible?

Yes, 100% HE compatible.

Can I use the laundry detergent in a top loading washing machine?

Yes, Woolzies laundry detergent is suitable for both front loading and top loading machines.

Essential Oils

What are essential oils?

Essential oils are fragrant concentrated plant extracts that are sourced from different parts of the plant, such as the flowers, leaves, grasses, fruits, roots, and bark. These oils are popular for their health and aromatic uses.

What are the different ways that I can use essential oils?

Woolzies essential oils can be inhaled, diffused, and used for massage, personal care, air-freshening, cleaning, and laundry.

To diffuse your essential oils, add 3-5 drops per 100ml to an oil diffuser.

To apply essential oils topically, dilute 4-6 drops in 10-20ml (1-2 Tbsp) of carrier oil.

You can add 5-10 drops of your desired essential oil to a warm bath.

For more information on how to use our essential oils, visit the product pages on our website.

Can I apply essential oils directly to my skin?

It is not advised to apply essential oils to the skin undiluted because they are very concentrated. To apply the oils topically, you can dilute 4-6 drops per 10-20ml of your favorite carrier oil (such as Woolzies Jojoba oil, almond oil, castor oil, etc.).

How should I dilute my essential oils?

It is recommended that you dilute 4-6 drops of essential oils per 10-20ml of carrier oil. The dilution rate may need to be higher for children and people with sensitive skin.

Is it safe to add essential oils to bath water?

Yes, this is a great way to use essential oils. Add 5-10 drops of your desired essential oil to bath water and enjoy a relaxing soak.

Can I put undiluted essential oils in my hair?

We do not suggest that you use essential oils in your hair undiluted as they are concentrated and may irritate the scalp. They should be diluted in a carrier oil or your hair wash.

Which Woolzies essential oils are the most popular?

Some of our most popular essential oils include Lavender oil, Blissful Magic Blend, Sea Breeze Blend, Joy Blend, Meditate Blend, and Good Mood Blend. However, we have many other popular oils.

How should I store my essential oils?

Keep your essential oils in a cool dark place away from direct sunlight.

What is the shelf life of Woolzies essential oils?

Any essential oils and essential oil products generally have a shelf life of a few years, especially when kept in air-tight bottles away from direct sunlight. We have them in dark blue bottles to maintain the integrity of the oils. After a few years, they will start losing their potency and effectiveness, but will not go bad or rancid.

Can the Woolzies essential oils be used for candle making?

Yes

Can I use the essential oils with my Woolzies dryer balls?

Yes, essential oils pair very well with our dryer balls. The best way to use them is to add 2-5 drops of your desired essential oil to the dryer balls and put them in the dryer after your clothes have already been dried. Run the dryer again on an Air Fluff (non-heated) cycle for 10 minutes and your laundry will come out smelling amazing and fresh. The reason we suggest using a non-heated cycle is that the heat of the dryer can destroy the scent of the essential oils.

Will the essential oils stain my laundry if I use it with the dryer balls?

The essential oils will not stain your laundry.

Are these essential oils 100% pure?

Yes, our essential oils are 100% pure.

Are Woolzies essential oils food grade?

Yes, Woolzies essential oils are food grade and 100% pure and natural. However, we do not suggest you consume essential oils internally without consulting a qualified aromatherapist.

Where are Woolzies essential oils made?

Our essential oils are made in India.

What sizes do the essential oils come in?

Woolzies essential oils come in 1oz (30ml) bottles.

Does Woolzies Jasmine Oil contain pure jasmine oil?

Woolzies Jasmine Essential Oil contains distillates of neroli oil, distillates of rose oil, distillates of geranium oil, distillates of lavender oil, and distillates of tuberose oil. These distillates are fractionally distilled from the pure natural oils and are blended and formulated together in such a way that the aroma and properties of natural jasmine oil are replicated. This oil is 100% natural and does not contain any synthetic chemicals.

Does Woolzies Sandalwood Oil contain pure sandalwood essential oil?

Woolzies Sandalwood Essential Oil contains distillates of benzoin oil, distillates of cedarwood oil, distillates of vanilla oil, and distillates of bergamot oil. These distillates are fractionally distilled from the pure natural oils and are blended and formulated together in such a way that the aroma and properties of natural sandalwood oil are replicated. This oil is 100% natural without any synthetic chemicals.

Does Woolzies Rose Oil contain pure rose essential oil?

Woolzies Rose Essential Oil contains distillates of geranium oil, distillates of neroli oil, distillates of citronella oil, and distillates of palmarosa oil. These distillates are fractionally distilled from the pure natural oils and are blended and formulated together in such a way that the aroma and properties of natural rose oil are replicated. This oil is 100% natural and does not contain any synthetic chemicals.

How is Woolzies vanilla essential oil made?

Woolzies Vanilla Essential Oil is made by infusing 60% vanilla beans in sunflower oil.

Do the essential oils come with a dropper?

The lids on the essential oils have a built-in dropper that controls the amount of oil coming out of the bottle.

Do Woolzies essential oils come in a plastic or glass bottle?

A glass bottle.

Can children use Woolzies essential oils safely?

Yes, essential oils are safe for use with children, but extra caution should be taken with young children and babies as their skin is more sensitive. Make sure the essential oils are well diluted when applied to children’s skin. Do not allow your child to ingest the oils.

Can I use essential oils during pregnancy and breastfeeding?

We suggest you proceed with caution when using essential oils during pregnancy, especially in the first trimester. Talk to a doctor or qualified aromatherapist before using essential oils during pregnancy or breastfeeding.

Are Woolzies essential oils safe for dogs and cats?

The ability for your pets to tolerate essential oils is dependent on many factors, but there is a risk of toxicity from direct application of the oil to the animal’s skin. We strongly suggest speaking to your veterinarian or animal care specialist prior to applying or exposing your pets to essential oils. We also discourage allowing pets to lick your skin following the application of our products.

Is it safe to diffuse essential oils in a room with pets around?

Animals have a higher sensitivity to smell than humans, so we advise you to proceed with caution. Use smaller amounts of oils (1-3 drops) if your pets are in the room, keep the space well ventilated, and keep the door open so your animal can exit easily. Keep an eye on your pet and take note of any changes in behavior.

Avoid diffusing essential oils in the presence of very small pets or animals that are in cages or enclosures.

Is it safe to diffuse essential oils in a room with an aquarium?

We recommend placing your oil diffuser a safe distance away from your aquarium.

Are Woolzies essential oils tested on animals?

Absolutely not! We never have – and never will – test any Woolzies products on animals.

Carrier Oils

What is a carrier oil?

Carrier oils are natural vegetable, nut, or seed oils that are used to “carry” or dilute essential oils. These highly nourishing and moisturizing oils do not have a strong odor and do not evaporate. Carrier oils are commonly used for massage and in many personal care products.

How can I use Woolizes carrier oils?

Use Woolzies carrier oils to dilute essential oils, for a relaxing massage, for cleansing and moisturizing the skin and hair, and to make your own body and skin care blends.

Can I apply carrier oils directly to the skin?

Yes

How should I store my carrier oils?

Store your carrier oils in air-tight bottles in a cool place out of direct sunlight.

Do the carrier oils come with a dropper?

If the carrier oil comes in a glass bottle then a dropper will be included. If the oil comes in a clear plastic bottle then the spout will serve as a dropper.

Do the carrier oils come in glass or plastic bottles?

The 4oz size carrier oils come in glass and plastic bottles, and the 16oz size carrier oils come in plastic bottles.

Do you sell carrier oils in bulk sizes?

Most of our carrier oils can be bought in both 4oz and 16oz sizes.

Is it safe to use a carrier oil to remove makeup?

Yes, carrier oils like Jojoba oil make great skin cleansers for removing your makeup. Oil attracts oil, so massaging carrier oil into the skin will rid it of dirt and makeup while providing moisture at the same time.

Essential Oil Diffusers

What is an ultrasonic oil diffuser?

An ultrasonic oil diffuser is an electronic aromatherapy diffuser that uses water, not steam, to break down the essential oil particles and disperse them into the air.

How do I use the ultrasonic oil diffuser?

Remove the top of the ultrasonic diffuser and add cool water to the reservoir. Do not let the water level exceed the maximum line on the side. Add 3-5 drops of essential oil to the water and then replace the top on the diffuser. Plug the diffuser in and turn it on to your desired setting.

For more information see the user guide.

How many essential oil drops should I add to the oil diffuser?

We recommended adding 3-5 drops of essential oil per 100ml of water.

How do I clean the ultrasonic diffuser?

Always make sure your diffuser is unplugged before cleaning it. Remove the top of the diffuser and pour out excess water. Wipe out the reservoir with a damp cloth and some natural soap. Add a small amount of water and rinse it out well. Drain the water out completely and dry the reservoir thoroughly with a cloth.

For more information on cleaning your ultrasonic diffuser see the user guide.

Does the oil diffuser have different mist settings?

Yes, you can set it to a continuous mist setting, an intermittent mist setting or a 2-hour mist setting.

Does this diffuser automatically shut off when it runs dry?

Yes

Does the oil diffuser have different light settings?

Yes, you can change the color of the LED light.

Are these oil diffusers BPA free?

Yes, all the oil diffusers are BPA free.

Personal Care

Are Woolzies personal care products cruelty-free?

Yes, all our body products are vegan, and none are tested on animals.

Why is Woolzies body wash better than traditional body wash?

Traditional body wash contains ingredients and fragrances which can cause skin irritation and allergies. Unlike many conventional body washes, our products are free from sulfates, parabens, phthalates, petroleum, and other harsh chemicals. Woolzies body wash is made with 100% natural, plant-based, and biodegradable ingredients that are safe for your health and the health of the environment.

How is Woolzies body wash and hand wash fragranced?

Our body wash and hand wash are fragranced using 100% pure and natural essential oils.

Is Woolzies Shea Butter Organic?

Yes, our Shea butter is hand processed from the finest quality organic Shea nuts.

Can I use Shea Butter directly on my skin?

Yes, apply Woolzies Shea Butter directly to your skin just like you would any other moisturizer. Using it long-term will increase the skin’s moisture level and make skin stronger and less prone to wrinkling.

How do I use Woolzies Rose Water Toner?

Cleanse your face thoroughly and then apply Woolzies Rose Water Toner to the face using a cotton ball. You can also pour a small amount into your hands and gently pat it onto your face. This will restore the skin’s pH balance and moisture level and soothe irritated skin.

How do I use Woolzies Beard Oil?

Drop 2-3 drops of Woolzies Beard Oil into your hands and rub your hands together before massaging the oil through your beard. Work the oil backwards against the directions that the hair grows. Apply beard oil twice per day after washing your face, morning and evening.

What is the size of each Woolzies soap bar?

Each soap bar is 4oz.

Do the soap bars have rounded or square edges?

The corners of the soap are slightly rounded.

Are Woolzies soap bars vegan?

Yes

Do Woolzies soap bars contain additives?

No, our soaps are 100% natural and contain no harsh chemicals or additives.

What types of oils are used in Woolzies soap bars?

Each of our soaps contains different ingredients, but most of them include saponified extra virgin olive oil, saponified castor oil, and saponified coconut oil.

Is the packaging recyclable?

Yes, all our packaging is recyclable.

My order

Are your products sold in stores?

Yes, you can find our products in Safeway, Home Goods, Bed Bath and Beyond, Whole Foods Market, Save Mart Supermarkets, and Cost Plus World Market.

How do I set up an account on the website?

Visit https://woolzies.com/account/

Register with a username and email address.

A link will be emailed to you to set your own password.  

You will then be redirected to a login page.

Type in your username and password and click “log in”.

How do I order on the website?

Find the products that you would like to order by browsing the website and using the menu at the top of the website. You can also search for products using the 'Search' box.

Add products to your shopping bag by specifying the number of that item you’d like and clicking the 'Add to Cart' button.

When you have finished choosing all the products you’d like to buy, click on the “Cart” button in the top right-hand side of the website.

Next click on “proceed to checkout”.

You will then be asked to fill in your billing details, shipping details, phone number, and email address.

Once you’ve filled in your details, your order total will be displayed at the bottom of the page.

When you are ready, click “Place Order” at the bottom of the page.

What payment options do you accept?

We accept credit cards and Paypal.

Do you charge for shipping?

We offer free shipping on all orders over $75 in the US and Canada. Otherwise, the shipping fee is dependent on your order total and what part of the world you live in.

Where do you ship to?

We ship all over the US as well as internationally.

What shipping method do you use?

For domestic orders, we ship with USPS, UPS, and FedEx.

For international orders, we use First Class Mail International, Global Express Guaranteed, Priority Mail International, or Priority Mail Express International.

How long will my delivery take?

US orders take 2-5 days. Orders from Canada and outside the US may take up to 2 weeks for the package to be delivered.

Can I track my order?

Yes, you will receive your tracking information in a confirmation email.

How can I cancel an order?

If we have not shipped your order out yet, you can reach out to customerservice@woolzies.com to request any changes on your order. Unfortunately, changes to orders are not possible after they’ve been shipped.

What do I do if I receive damaged or broken goods?

If you receive any broken or damaged items please reach out to our Customer Experience Team as soon as possible so we can assist you. If you received a broken mister, it could be due to colder climates and seasonal effects. Contact our team by phone at 845.459.6074 or by email at customerservice@woolzies.com

Do you accept returns?

We accept returns within 15 days of the purchase date. The product needs to be in the original package, unopened, and unused. If you would like to return or exchange any part of your order, please contact our Customer Experience Team and they will be happy to help. You can reach them by phone at 845.459.6074 or by email at customerservice@woolzies.com

Can I become a wholesaler of Woolzies products?

Yes. If you wish to become a wholesaler of our products please contact us at Customerservice@woolzies.com

Still Have a Q?

Get in touch with us to ask about anything,
or even just to shmooze about our fave diffuser blends.